At XO Medical t/a Trim, our commitment is to deliver exceptional services and products tailored to your needs. We strive for excellence in every aspect, yet we recognize that there may be instances where we fall short of your expectations.
Our team is readily available to address any issues or queries you may have regarding our services or products. Should you wish to file a formal complaint, please reach out to us via email at support@xo-co.uk with "Formal Complaint" clearly stated in the subject line.
To facilitate a thorough investigation, we kindly request:
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Your full name, email address, and postcode
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Order number (if applicable)
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A detailed description of your complaint
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Any relevant correspondence
Our internal complaints procedure is structured to:
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Understand the nature of the complaint
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Acknowledge receipt
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Allocate resources for investigation
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Review and identify the root cause
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Respond appropriately
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Take necessary action
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Share insights for ongoing enhancement
We commit to acknowledging receipt of your complaint within 72 business hours.
Our standard timeframe for response is 20 working days.