XO Medical t/a Trim Privacy Notice
XO Medical t/a Trim is dedicated to establishing itself as the go-to online platform for weight management nationally. Our website offers easy access to health advice, medical support, and treatment options, empowering individuals to make informed decisions about their health and wellbeing.
We recognise that lengthy legal documents can be daunting. Nonetheless, it is crucial that you read this Privacy Notice attentively, as it provides essential details about how we collect, store, use, and share your personal information, your rights concerning your personal data, and how to contact us or supervisory authorities if you have complaints.
Our policy is designed to be user-friendly. You can find more detailed information under specific topics by clicking on the drop-down headings provided.
Scope of This Privacy Notice
This notice applies to personal information we collect from you or third parties:
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when using our Site;
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upon registration of an account;
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during purchase of our products or services;
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through interactions on social media;
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when you provide feedback, participate in research, or offer testimonials;
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as a Supplier to us; or
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when you request information about our products and services.
Our website, along with the products and services we offer, is not designed for persons younger than 18 years of age. Consequently, we deliberately refrain from gathering any information about children.
Should the terms of this Notice not align with your agreement, we advise against creating an account, acquiring products or services, or providing us with any form of information.
Information Collection and Use
Who Collects Your Information?
XO Medical Limited t/a Trim is responsible for the personal data collected. We act as the 'controller' of this information. "XO Medical" refers to XO Medical Limited in this document.
Definitions
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Customer: Individuals who register on our Site and may purchase products or services.
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Website Visitors: Those who visit our Site, including Customers.
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Suppliers: External vendors providing goods/services to XO Medical.
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Personal Information: Information that identifies you directly or indirectly.
Types of Personal Information Collected
We collect various types of personal information, including Identity, Contact, Financial, Transaction, Technical, Usage, Audio/Visual, Assessment, Feedback, Marketing, and Health Data.
Use of Your Personal Information
We use your data for account management, treatment suitability assessments, transaction processing, customer service, marketing, and improvement of our services. We may process data anonymously for research purposes and share it with third-party researchers with your explicit consent or legal justification.
Legal Basis for Processing
Processing is based on contract performance, consent, legitimate interests, or legal obligations, depending on the context, such as account creation, service delivery, marketing, and compliance with legal requirements.
Data Collection Sources
Data is collected directly from you, third-party sources (for Suppliers), or automatically when you visit our Site.
Data Sharing
We share personal data with Partner Clinicians, Medical Service Delivery Partners, service providers, professional advisors, and in the context of business transfers or legal compliance.
Security and International Data Transfers
We implement measures to protect your data and ensure secure data transfers. Data may be transferred internationally with appropriate safeguards.
Cookies and Third-Party Services
We use cookies for website functionality and analytics. Our website may link to third-party sites, which have their own privacy notices.
Data Retention
We retain personal data as long as necessary for its intended purposes and in compliance with legal requirements.
Marketing and Your Rights
You can manage your marketing preferences and exercise your rights regarding your personal data, including access, correction, and deletion, subject to legal limitations.
Contacting Us and Complaints
For queries or complaints, contact XO Medical's Data Protection Officer. You also have the right to complain to the supervisory authority.
Changes to This Notice
This notice is subject to updates. Please review periodically for changes.
We urge you to keep your personal information updated during your relationship with us.
Your Rights Under GDPR
Under the General Data Protection Regulation (GDPR), you have specific rights regarding your personal data. We are committed to upholding these rights and ensuring your information is handled transparently and securely.
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Right to Access
You have the right to request access to the personal data we hold about you. This includes information about how we use your data and why.
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Right to Rectification
If you believe the data we hold about you is inaccurate or incomplete, you have the right to request corrections or updates.
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Right to Erasure (“Right to be Forgotten”)
You may request that we delete your personal data in certain circumstances, such as when it is no longer necessary for the purposes it was collected, or if you withdraw consent.
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Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to its processing.
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Right to Data Portability
You can request that we provide your personal data to you in a structured, commonly used, and machine-readable format. You may also request that we transfer your data to another data controller where technically feasible.
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Right to Object
You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes or where processing is based on legitimate interests.
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Right to Withdraw Consent
Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
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Right to Lodge a Complaint
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk).
